Shipping & Delivery
... because there's nothing more frustrating than placing an order and wondering when your stuff is actually going to arrive.
Australia-wide shipping for online orders
For all online orders (excluding subscriptions), we've partnered with Australia Post and Startrack. This way, you can pick up your order from your nearest post office if you aren't at home for delivery.
Australia Post
2-7 working days
$7 or FREE for orders over $70
Generally 2-4 working days for delivery to VIC, NSW, ACT and QLD.
For those in beautiful WA, TAS and NT, in our experience delivery can take a week or slightly more.
For a more precise estimate of current transit times, we suggest using the Australia Post Delivery Time Calculator (origin postcode is 3025)
Startrack Premium
1-2 working days
$15 flat rate
Reliable next-day or two working day delivery to virtually all addresses in Australia.
For a more precise estimate of current transit times, we suggest using the Startrack Transit Time Estimator (set the origin postcode as 3025, the service as 'Premium', the calculation as 'dispatch date' and the date as the next working day).
Same Day Courier
Melbourne metro only
$12 to $20 (varies with location)
Available for most suburbs in Melbourne if ordered by 11am on a working day.
If you have urgent questions regarding a last minute order, send us an email. We'll most likely get back to you in a matter of minutes.
Tracking & Delivery
Once your order is shipped, you'll be sent an email with a tracking number. If you haven't got an email from us, check your spam folder or get in touch.
If your order is taking longer than usual to arrive, we would suggest contacting the transport company in the first instance. We don't usually have more information than they do in regards to where your parcel might be. If you do suspect something has gone very wrong, please get in touch and we'll see what we can do.
International shipping
We have a small range of products in White Possum UK. However, currently we are doing some work on improving the range for UK and Europe, so we'll be back soon!
For other countries, the sad news is tremendously high shipping costs and frequent customs clearance issues mean it's generally not worth your while. If you have a specific query, please get in touch and we'll see what we can do.