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    The Eff. Aye. Que.

     

    White Possum discourages worrying.
    Let us try and help explain everything.
     

  • Everything to know about Subscriptions

    Subscription Options

    We offer four subscription plans - Random Scamperer, Gin Guzzler, Liqueur Lover and Pickled Possum.

     

    Then there are two simple delivery options - monthly and quarterly.

     

    If you have any special requests, such as a shorter subscription period or non-standard delivery cycles, that's no problem. Just let us know and we'll make sure you're taken care of.

     

    Note: we are constantly changing the make-up of our plans, so your spirit adventure might not be the same as a fellow possum!

    Calendars & Cut-offs

    We do a check at 11:59pm of the 1st day of each month to make sure your upcoming delivery goes without a hitch. This is the last day to change any of your subscription preferences or address details for that month.

     

    Your order is processed in the first week of the month. If there are any issues, we'll send you an email.

     

    Spirits are shipped around the middle of the month. Generally it takes between two to five days for the box to zip to your door.

    Giving a Gift?

    Awesome! We love to spoil people. Simply enter the recipient's details when you're joining but make sure you use your own email address because we send a payment receipt email which you'd probably prefer the recipient not to see :)

     

    If you have any special requests, such as a shorter subscription period or non-standard delivery cycles, that's no problem. Just let us know and we'll make sure you're taken care of.

     

    We can also do up small e-cards for your recipient to let them know what to expect. Simply send us an email after joining and we'll happily oblige!

    Payment Options

    We accept Visa, MasterCard and American Express cards. Your credit card details are securely processed using SSL 1024 bit encryption with Stripe and are not stored by White Possum.

     

    By default, we bill you once per month or quarter (depending on your delivery preferences). But if you'd like to pay up-front for a set number of months, we can do that too - just let us know!

    Shipping & Delivery

    We can ship your spirits anywhere in Australia. Depending on where you live, we'll either use our preferred couriers or Australia Post.

     

    If you're not at home to receive your spirits, the courier will leave you a slip with their details so you can contact them and arrange a re-delivery or pickup. We don't charge you any extra for a re-delivery. If we're using Australia Post, then you'll be able to pick up your spirits from the nearest Post Office.

     

    You can change your shipping address at anytime. But remember, we lock in your address on the 1st day of each month for that month's delivery. Email us if you need it urgently changed.

    Value for Money

    Often you'll find our subscription prices are lower than or around the same as the recommended retail pricing of the spirits we send out. How is this possible?

     

    We have a great working relationship with our distilleries, and combined with the fact that we order larger quantities of spirits, we're able to get a lower cost price. This allows us to cover our operational costs, as well as pay for the courier to deliver your spirits to you.

    Cancelling Subscriptions

    You can cancel your subscription at any time. Simply log in to the portal and delete the subscriptions you'd like to cancel. It's no hassle and there are no questions asked, and that's the way we think it should be.

     

    This is also a great way to put your subscription on hold if you won't be home for a while. Just don't forget to add your subscriptions back again, and we'll continue you on your journey as if nothing happened.

     

     

     

    Everything to know about the Spirits Shop

    Shipping & Delivery

    How are my craft spirits delivered?

    Spirits are delivered to your door via courier or Australia Post. Shipping usually takes a couple of days to metro areas and around a week to remote places. Once shipped, you'll be sent an email with a tracking number.

     

    Is there a shipping fee?

    We charge a flat shipping fee of $6, anywhere in Australia.

     

    Can you deliver to a PO Box or Parcel Locker?

    Sure!

     

    Can you ship internationally?

    Unfortunately not at this time.

     

    What if I'm not at home for a delivery?
    If you're away, the courier will leave you a slip with their details so you can contact them and arrange a re-delivery or pickup at no extra cost. If we've shipped with Australia Post, then you'll have the option of collecting your spirits at your local post office.

    Payment & Security

    What methods of payment can I use?
    We accept credit cards (Visa, MasterCard and American Express) as well as Paypal.

     

    Are my credit card details secure?
    Absolutely. Credit card details are processed using SSL 1024 bit encryption with Stripe/Paypal and are not stored by White Possum.

     

    I have a coupon code. What do I do with it?
    Sounds exciting! You can redeem your coupon code in the pop-up window after you've added something to your cart.

    Stockists

    Which stores sell your stuff?
    Our 'Flight of the Possum' series tasting sets can be found in these stores:

    - Village Vineyard (Fitzroy North, VIC)

    - Timboon Distillery (Timboon, VIC)

    - Loch Distillery (Loch, VIC)

    - The Drink Hive (Rosebery, NSW)

    - Cutty Cellars (Crows Nest, NSW)

    - Cellarbrations Bungendore (Bungendore, ACT)

     

    Our White Possum spirits series can be found in these stores:

    - The Craft & Co (Fitzroy, VIC)

     

    And pretty much all our stuff can be found online at:

    - Dan Murphys

    - Hard to Find

    - The Store by Fairfax

    - Wrapped by RedBalloon

    - Man's Man

     

    How can I become a stockist?
    Easy as! Please get in touch to request a wholesale price list.

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